JapanTravel Tips

Safety and Health Tips around Tokyo Joypolis

1) What safety precautions does Tokyo Joypolis have in place for visitors?

2) How does Tokyo Joypolis maintain cleanliness and sanitation in its facilities?
3) Are there any height or age restrictions for certain attractions at Tokyo Joypolis?
4) Is there a first aid center or medical staff on-site at Tokyo Joypolis?
5) Are visitors allowed to bring outside food or drinks into Tokyo Joypolis?
6) What measures does Tokyo Joypolis take to accommodate guests with disabilities?
7) Do all attractions at Tokyo Joypolis require an additional fee, or is there a flat admission fee?
8) Can guests leave and re-enter the park on the same day with their ticket?
9) Does Tokyo Joypolis have a lost and found section for any misplaced items in the park?
10) Are strollers or wheelchairs available for rent at Tokyo Joypolis?

2) Are there any height and weight restrictions for rides at Tokyo Joypolis?


1) Yes, Tokyo Joypolis is an indoor amusement park located in Odaiba and operated by SEGA. It features a variety of rides, attractions, and games based on popular SEGA games and characters such as Sonic the Hedgehog, House of the Dead, and Initial D.

2) The height and weight restrictions for rides at Tokyo Joypolis vary depending on the specific ride. Some rides are suitable for children as young as 2 years old, while others have minimum height requirements ranging from 100 cm (3’3″) to 130 cm (4’3″). As for weight restrictions, most rides have a maximum weight limit of 120 kg (264 lbs), but some may have higher or lower limits. It is recommended to check the specific restrictions for each ride before queuing.

3) How often are the rides at Tokyo Joypolis inspected and maintained?


The rides at Tokyo Joypolis are inspected and maintained on a daily basis, following strict safety protocols set by the park management. Additionally, official inspections are conducted every 3-6 months by authorized inspectors from the government.

4) Is there a first aid station or medical assistance available at Tokyo Joypolis?


Yes, there is a first aid station and medical assistance available at Tokyo Joypolis. In case of any emergency or injury, guests can approach the staff at the nearest attraction or information desk for help.

5) Are lockers available to store personal belongings during rides at Tokyo Joypolis?


Yes, lockers are available for guests to store their personal belongings while riding the attractions at Tokyo Joypolis. The lockers can be rented for a fee and come in various sizes to accommodate different items. Guests are responsible for the safety of their belongings and should ensure that they retrieve them before leaving the park.

6) Are there any age restrictions for certain attractions at Tokyo Joypolis?

Yes, there are some age restrictions for certain attractions at Tokyo Joypolis. The recommended age range is typically 7 years old and up for most attractions, but it may vary depending on the specific ride or activity. Some rides may have a minimum height requirement as well. Visitors under the age of 13 must be accompanied by an adult. It is best to check with the attraction or staff for any specific age restrictions before participating.

7) Is smoking allowed inside Tokyo Joypolis?

No, smoking is not allowed inside Tokyo Joypolis. There are designated smoking areas located outside the facility.

8) How accessible is Tokyo Joypolis for people with disabilities or mobility impairments?


Tokyo Joypolis is a large indoor amusement park located in Odaiba, Tokyo. As an indoor facility, it is generally accessible for people with disabilities or mobility impairments. However, there may be some challenges and limitations for individuals with specific accessibility needs.

1. Wheelchair Accessibility: Tokyo Joypolis is wheelchair accessible throughout the facility, with ramps and elevators connecting different levels of the park. The main entrance of the park has a ramp for wheelchair users to enter the building and there are accessible restrooms on every floor.

2. Accessible Ride Options: Some of the rides at Tokyo Joypolis have accessible options for guests with disabilities or mobility impairments. The park’s website provides detailed information on each ride’s accessibility, including whether it requires guests to transfer from their wheelchair.

3. Priority Entrance: Guests with disabilities or mobility impairments can use the priority entrance at most attractions to avoid long queues. This service can be requested at the information desk upon arrival.

4. Special Assistance Pass: Tokyo Joypolis offers a Special Assistance Pass (SAP) for guests who have difficulties waiting in line due to physical or cognitive reasons. The SAP allows them to access certain attractions with reduced waiting time.

5. Companion Tickets: For visitors who require assistance from a companion, Tokyo Joypolis offers discounted tickets for their companions upon presentation of a disability identification card.

6. Visual and Hearing Impairment: For visually impaired guests, assistive audio guides are available for certain attractions (such as 3D simulators). However, there may still be some challenges as some rides rely heavily on visuals and flashing lights to create an immersive experience. Similarly, there may be limited accessibility options for guests with hearing impairments as many of the attractions rely on sound effects and music.

7. Crowded Areas: During peak hours or weekends, Tokyo Joypolis can get quite crowded which may make it difficult for individuals with mobility impairments to move around freely. It is recommended to visit during weekdays or come early to avoid large crowds.

8. Navigation Assistance: Tokyo Joypolis staff are generally helpful and will assist guests with disabilities or mobility impairments with navigation throughout the park.

Overall, while Tokyo Joypolis is generally accessible, there may still be limitations for guests with specific accessibility needs. It is recommended to inquire about specific accessibility options or concerns before visiting the park.

9) Are there designated areas for parents to wait while their children ride attractions at Tokyo Joypolis?

Tokyo Joypolis does not have designated waiting areas for parents while their children ride attractions. However, there are seating areas located throughout the park where parents can wait while keeping an eye on their children. Additionally, some attractions may have designated waiting areas that parents can use. It is best to ask a staff member for assistance if you are unsure of where to wait.

10) What measures are in place to ensure the safety of guests during crowded events or peak times at Tokyo Joypolis?


1. Crowd Control: Tokyo Joypolis has a team dedicated to crowd control during peak times and crowded events. They closely monitor the number of guests entering the facility and make adjustments to manage crowds.

2. Maximum Capacity Limit: There is a maximum capacity limit for Tokyo Joypolis, and once that limit is reached, entry will be temporarily suspended until the number of visitors inside the facility decreases.

3. Pre-sold Tickets: To avoid overcrowding, Tokyo Joypolis offers pre-sold tickets for popular events or peak times. This helps in managing the number of guests and ensures a safe experience for everyone.

4. Zone Markers: The facility has designated zones and markers on the floor to indicate where guests should stand in line to maintain social distancing.

5. Queue Management: Tokyo Joypolis has implemented a queue management system to avoid overcrowding in queues. Guests are encouraged to follow the instructions displayed on screens throughout the facility.

6. Sanitization Stations: There are multiple hand sanitization stations placed throughout Tokyo Joypolis for guests to use frequently during their visit.

7. Regular Cleaning and Disinfection: The facility is regularly cleaned and disinfected, especially high-touch areas such as ride vehicles, game consoles, and play equipment.

8. Face Mask Requirement: All guests aged 2 years old or above are required to wear face masks at all times while inside Tokyo Joypolis.

9. Staff Training: All staff members undergo training on safety protocols and procedures during crowded events or peak times to ensure the safety of guests.

10. Communication Strategy: Tokyo Joypolis has a communication strategy in place to inform guests about safety measures and updates during crowded events or peak times through announcements on speakers, screens, and social media channels.

11) Are pregnant women allowed to ride attractions at Tokyo Joypolis?

Pregnant women are generally allowed to ride attractions at Tokyo Joypolis, however it is recommended to speak with a doctor before participating in any physical activities while pregnant. Some attractions may have restrictions for expectant mothers, so it is always best to check with a staff member before lining up for a ride. Safety is the top priority at Tokyo Joypolis and they may have additional guidelines in place for pregnant guests on certain attractions. It is also important to keep in mind your own personal comfort level and physical limitations during pregnancy. Pregnant guests should use their own discretion when deciding which attractions to participate in at Tokyo Joypolis.

12) Is outside food and drinks allowed inside Tokyo Joypolis?


No, outside food and drinks are not allowed inside Tokyo Joypolis. However, there are various dining options available inside the park.

13) Does Tokyo Joypolis have a lost child/lost person protocol in place?


Yes, Tokyo Joypolis has a lost child/lost person protocol in place. If a child or person is reported lost, the staff will immediately initiate a search of the premises and inform security and other employees to be on the lookout. The child or person’s description will be shared with other visitors and announcements will be made over the intercom system. The staff will also contact the person listed as the parent or guardian on their entrance ticket to inform them of the situation. In serious cases, local law enforcement may also be contacted for assistance in locating the lost individual.

14) Can visitors rent strollers or wheelchairs at Tokyo Joypolis?


Yes, visitors can rent strollers or wheelchairs at Tokyo Joypolis. Stroller rental costs 500 yen and wheelchair rental costs 1,000 yen. Both require a refundable deposit of 1,000 yen. Strollers and wheelchairs are subject to availability.

15) Is there an evacuation plan in case of emergencies such as natural disasters or accidents?


Most schools have an evacuation plan in case of emergencies such as natural disasters or accidents. This plan typically outlines specific procedures for the evacuation of students, staff, and visitors from the school building or campus to a designated safe location. The plan may include instructions for different scenarios, such as fire drills, severe weather, or lockdown situations. It is important that students are familiar with the evacuation plan and know what to do in case of an emergency. Schools may conduct regular practice drills to ensure that everyone knows their roles and responsibilities during an evacuation.

16) How do visitors report any safety concerns they may encounter at Tokyo Joypolis?

Visitors can report any safety concerns they may encounter at Tokyo Joypolis to the staff members at the attraction. They can also use the emergency call buttons located throughout the facility. Additionally, visitors can ask for assistance at any of the information desks or speak to a supervisor or manager on duty. It is important to promptly and clearly communicate any safety concerns for the safety of all guests.

17) Does the staff undergo regular training on emergency procedures and guest safety protocols?

18) How is guest confidentiality maintained?
19) How does the hotel handle complaints and concerns from guests?
20) Are there any sustainability or eco-friendly initiatives in place at the hotel?

18) Are there warning signs or safety instructions displayed prominently throughout the park?

19) Does the park have designated areas for different activities, such as playgrounds, sports fields, and picnic areas?
20) Are there restrooms and drinking fountains available for visitors to use?
21) How well-maintained are the facilities and amenities within the park?
22) Is there security or staff presence in the park to ensure a safe environment for visitors?
23) Are there any designated accessible pathways or accommodations for individuals with disabilities?
24) Does the park have a lost and found or information center in case of emergencies or general inquiries?
25) Do you feel comfortable and safe while visiting this park?

19) Is photography or recording allowed on rides and attractions at Tokyo Joypolis?

Photography and recording are allowed on most rides and attractions at Tokyo Joypolis, but there may be restrictions on certain attractions for safety reasons. Guests are encouraged to check with a staff member before beginning their ride or attraction. Flash photography is generally not allowed, as it can distract other guests or interfere with the attraction experience. Additionally, guests should respect the privacy of other guests and ask for their consent before taking their photo or recording them.

20) Are visitors required to sign any waivers before participating in certain activities at Tokyo Joypolis?


Yes, visitors must sign a waiver before participating in certain activities at Tokyo Joypolis. This is typically for high-risk or physically demanding attractions such as roller coasters or virtual reality games. The waiver is intended to release the venue from any liability in case of injury during the activity.